About
I have an incurable urge to look under the bonnet of how things work. Hand me a railway diagram and I'm instantly hooked on the choreography of routing and signalling that keeps chaos at bay. Hand me the morning news and I'm tracing the cogs turning behind the headlines.
That itch has powered thirteen years of wrangling cloud, network and voice platforms, and it doesn't stop when the laptop closes. Away from work you may find me wrestling with a piano or saxophone, brushing up my Spanish for the fun of it, or sitting down with a good film, especially one with a sharp wit. My playlists wander from jazz and alt-rock to Latin grooves and cinematic downtempo electronic. Travel tends to turn into an architecture tour, which probably explains my soft spot for the clean lines of Scandinavian minimalism.
It all comes back to the same habit. Work out how something fits together well enough and you can make it work for the people who rely on it. That goes for a resilient network as much as a well-timed piece of satire.
Operational success rests on genuine relationships, structured problem-solving and collaboration. Digital infrastructure underpins social and economic progress, so it has to be dependable and available.
Career in brief
- Head of Technical Delivery, Six Degrees
- Head of Managed Services, Six Degrees
- Centre of Excellence Manager, Secure and Public Sector, Six Degrees
- Service Desk Manager, Carrenza
- Service Desk Team Lead, Carrenza
- Systems Engineer, Carrenza
See the detail on the Experience page, or read about my approach.
Technical expertise
- Service delivery and ITIL governance
- Major incident management
- Service transition
- Onshore and offshore team leadership
- Microsoft Azure and VMware
- Networking, SD-WAN, firewalls and load balancing (Cisco ASA, Juniper SRX)
- Microsoft 365, Intune and Azure Virtual Desktop
- PowerShell, Python, Power Automate, Power BI and Copilot Studio
- ServiceNow and LogicMonitor
- ISO 27001, SOC 2, Cyber Essentials and CIS hardening
- Operational resilience, business continuity and disaster recovery
- Vulnerability and penetration test remediation
- Supplier management
- HMG-compliant environments (SC cleared, NPPV L3)
Certifications
- ITIL 5 Foundation, PeopleCert
- ITIL v3 Practitioner, AXELOS 2017
- ITIL v3 Foundation, AXELOS 2016
- Red Hat Certified Engineer (RHCE), Red Hat 2016
- Red Hat Certified System Administrator (RHCSA), Red Hat 2016
- AWS Certified Solutions Architect, Associate, Amazon Web Services 2016
- AWS Certified SysOps Administrator, Associate, Amazon Web Services 2016
Education
Bachelor of Science (BSc), Computer Science, University of East Anglia, 2009 to 2013, 2:1. Final year project: automatic key recognition in music.
A levels in Computing, Business Studies, Music, Physics and Financial Studies, at Verulam School.